Shipping policy
At Myownartwork, we understand the importance of a smooth and efficient shipping process. That's why we have implemented a comprehensive shipping policy to ensure that your personalized mosaic artwork arrives safely and on time.
♦ Shipping Time:
We strive to process and ship your order as quickly as possible. Once your order is placed, our team works diligently to prepare your personalized mosaic artwork for shipment. The processing time may vary depending on the complexity of your design and the availability of the materials.
Estimated shipping times:
- Standard Shipping: 11-15 days
Please note that these are estimated shipping times and may vary depending on factors beyond our control, such as weather conditions or customs delays.To ensure prompt delivery, we use global air transportation for all orders.
♦ Shipping Costs:
We offer free shipping worldwide for orders totaling $80 or more. For orders below this amount, during the checkout, the shipping cost will be calculated based on the weight and dimensions of the package, as well as the shipping destination.
♦ Order Tracking:
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Simply enter the tracking number on the transportor's website to access the latest updates.
♦ International Shipping
Please note that for international orders, you may be responsible for paying any customs duties or taxes that may be imposed by your country's government. These fees are not included in the shipping cost and will be the responsibility of the customer.
♦ Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions or concerns regarding the shipping of your personalized mosaic artwork, please don't hesitate to contact us. We are here to assist you and ensure that your artwork arrives in perfect condition.
♦ Returns and Refunds
At Myownartwork, we are committed to your satisfaction. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Please note that customized products are not eligible for returns unless they are defective or damaged.
Thank you for choosing Myownartwork. We look forward to delivering your personalized mosaic artwork and adding a touch of creativity to your space.